Terms of Service
These Terms of Service (“Terms”, “Agreement”) govern your access to and use of the SCORMShield platform, dispatch proxies, APIs, and associated cloud services (“Service”) provided by SCORMShield Cloud Technologies, Inc. (“SCORMShield”, “we”, “us”, or “our”). By creating an account, subscribing to a plan, or deploying a dispatch connector, you agree to be bound by these Terms.
1. Scope of Service & Dispatch Licensing
SCORMShield provides software-as-a-service (SaaS) dispatch proxy technology enabling commercial course authors, instructional designers, and content publishers (“Publishers”) to distribute, track, domain-pin, and enforce licensing limits on SCORM 1.2, SCORM 2004, xAPI, and cmi5 learning modules inside third-party Learning Management Systems (“LMS”).
By subscribing to SCORMShield, you are granted a non-exclusive, worldwide, revocable license to mint lightweight (4.2 KB) cryptographic connector packages and stream course content to your contracted enterprise client organizations in accordance with your selected subscription tier.
2. Content Ownership & Intellectual Property
You retain 100% full ownership, copyright, and title to all courseware, assets, video, audio, text, and assessments uploaded to or proxied through SCORMShield. SCORMShield claims zero intellectual property rights over your proprietary training material.
SCORMShield acts solely as a technical security conduit and runtime proxy. We do not inspect, reuse, train machine learning models on, or resell your content to third parties.
3. Subscription Tiers, Billing & Overages Guarantee
- Self-Service Billing: All subscriptions are billed in advance on a recurring monthly or annual basis via Stripe. You may cancel your subscription at any time with one click from your customer portal.
- Zero Penalty Overages Guarantee: SCORMShield never charges punitive per-seat overage penalty fees. If your monthly active learner sessions approach your quota, our platform notifies you and applies soft concurrent gating, giving you the choice to upgrade seamlessly without surprise invoices.
- 30-Day Satisfaction Guarantee: We offer a full 100% money-back satisfaction guarantee for initial subscriptions. Contact support@scormshield.com within 30 days of your initial purchase for a full refund.
4. Remote Kill-Switch & License Revocation Protocols
SCORMShield provides technical mechanisms allowing publishers to suspend, revoke, or domain-pin course dispatches with sub-180ms latency. You agree to use these enforcement mechanisms solely in connection with legitimate contractual agreements, non-payment, contract expirations, or authorized security audits with your enterprise clients.
5. Service Level Agreement (SLA) & Service Credit Remedies
SCORMShield commits to a 99.9% Monthly Uptime SLA for its dispatch edge proxies, runtime CMI telemetry endpoints, and publisher console.
If SCORMShield fails to meet the 99.9% Monthly Uptime guarantee in any billing cycle, eligible publishers may request a Service Credit applied against future invoices according to the following schedule:
| Monthly Uptime Percentage | Service Credit Remedy |
|---|---|
| ≥ 99.9% | Standard SLA Target (No credit) |
| 99.0% – 99.89% | 10% Credit of Monthly Subscription Fee |
| 95.0% – 98.99% | 25% Credit of Monthly Subscription Fee |
| < 95.0% | 50% Credit of Monthly Subscription Fee |
Service credit requests must be submitted within thirty (30) days of the affected calendar month to support@scormshield.com. Scheduled maintenance windows announced at least 48 hours in advance are excluded from downtime calculations.
6. Warranties and Disclaimers
SCORMShield warrants that it provides the Service using commercially reasonable care and skill in accordance with industry security standards. EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
7. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SCORMShield CLOUD TECHNOLOGIES, INC., ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA.
IN NO EVENT SHALL SCORMShield’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY YOU TO SCORMShield IN THE TWELVE (12) MONTHS PRECEDING THE INCIDENT GIVING RISE TO LIABILITY.
8. Indemnification
You agree to defend, indemnify, and hold harmless SCORMShield Cloud Technologies, Inc. and its officers, directors, and employees from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising out of or in any way connected with your course content, your violation of this Agreement, or your infringement of third-party intellectual property rights.
9. Term and Termination
This Agreement remains in effect until terminated by either party. You may terminate your subscription at any time via your self-service billing dashboard. Upon termination, active dispatch connectors will cease streaming courseware content at the conclusion of your current paid billing period.
10. Governing Law, Jurisdiction & Dispute Resolution
These Terms and any dispute arising out of or related to this Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. The parties consent to the exclusive jurisdiction of the state and federal courts located in the State of Delaware.
11. Registered Corporate Entity & Contact
For legal notices, billing inquiries, or SLA requests, contact:
SCORMShield Cloud Technologies, Inc.
131 Continental Dr, Suite 305
Newark, DE 19713, USA